rcb88 Privacy Policy — How We Handle Your Personal Data
We take the privacy of our players seriously. This policy explains exactly what data rcb88 collects, why we collect it, and how we keep it safe.
1. Introduction
This Privacy Policy ("Policy") describes how rcb88 ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your", "the Player") who access or use the rcb88 online betting and casino platform available at rcb88.pro. This Policy forms part of our Terms and Conditions, which govern your use of the Platform.
By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform.
2. Data We Collect
rcb88 collects the following categories of personal data from users of the Platform. We only collect data that is necessary for the purposes described in this Policy.
3. How We Use Your Data
rcb88 uses personal data for the following purposes. We process only the minimum data necessary for each purpose and apply appropriate technical and organisational safeguards to protect it.
- Account creation and management: to register your account, verify your identity (KYC), and maintain your account in good standing on the Platform.
- Transaction processing: to process deposits, withdrawals, and all financial transactions conducted through the Platform.
- Service delivery: to provide access to all games, betting markets, live casino tables, and other features available on the Platform.
- Responsible gaming compliance: to monitor gaming activity and enforce responsible gaming measures including deposit limits, self-exclusion, and age verification as required by our policies.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account abuse, and other unlawful activity on the Platform.
- Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance related to your account or your use of the Platform.
4. Legal Basis for Processing
rcb88 processes personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity.
The majority of our data processing is necessary to perform the contract we have with you — i.e., to operate your account, process your transactions, and deliver the services you have requested. Without this data, rcb88 cannot provide its services.
Certain processing activities — including identity verification (KYC), anti-money-laundering (AML) checks, and the retention of transaction records — are required by applicable law and regulation. rcb88 is obligated to perform these activities regardless of player consent.
rcb88 processes certain data based on its legitimate business interests, including fraud detection, platform security, and service improvement. When relying on this basis, rcb88 balances its interests against your rights and will not process data in a way that disproportionately affects your privacy.
Where rcb88 relies on consent as the legal basis for processing — for example, when sending optional marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
5. Data Sharing and Third Parties
rcb88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
All third-party service providers who process personal data on our behalf are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable data protection standards.
We share your payment data with our payment processing partners (bKash, Nagad, Rocket, Upay, and relevant banks) solely for the purpose of processing your deposit and withdrawal transactions. Payment processors receive only the data they require to complete the transaction and are not permitted to use it for any other purpose.
We use third-party identity verification and fraud prevention services to conduct KYC checks and AML screening. These providers receive the minimum personal data necessary to complete the verification or screening task and are contractually prohibited from using that data for their own commercial purposes.
rcb88 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the data that is specifically required and will, where legally permissible, notify you of the disclosure.
6. Cookies and Tracking Technologies
rcb88 uses cookies and similar tracking technologies to operate the Platform, improve user experience, and support our security and fraud prevention systems. A cookie is a small text file that is placed on your device when you visit the Platform. Cookies allow rcb88 to recognise your device on return visits and to remember your session preferences.
We use three categories of cookies: strictly necessary cookies (required for the Platform to function — these cannot be disabled), functional cookies (which remember your preferences and settings), and analytics cookies (which help us understand how users interact with the Platform so we can improve it). We do not use advertising or cross-site tracking cookies.
7. Data Retention
rcb88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods we apply are as follows: account data and transaction records are retained for a minimum of five years from the date of account closure, in accordance with anti-money-laundering regulations. Customer support records are retained for three years from the date of the interaction.
When personal data is no longer required for any lawful purpose, rcb88 will securely delete or anonymise it so that it can no longer be associated with you as an individual. Technical data (such as IP address logs) is retained for 12 months from collection. Marketing preference data is retained until you withdraw consent or request deletion.
8. Data Security
rcb88 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. While no data transmission over the internet can be guaranteed to be completely secure, we use industry-standard security practices to minimise risk.
All data transmitted between your device and our Platform servers is encrypted using SSL (Secure Sockets Layer) technology. This means that your personal data, payment details, and login credentials are protected from interception during transmission.
Access to personal data within rcb88 is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data are trained in data protection obligations and are contractually bound to keep your data confidential. Internal systems use role-based access controls and multi-factor authentication for privileged accounts.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rcb88 will take immediate steps to contain and remediate the breach. We will notify affected Players as soon as practicable following discovery of the breach and will provide information about the nature of the breach, the data affected, and the steps we are taking to address it.
9. Your Rights
As a user of the rcb88 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.
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Right of AccessYou have the right to request a copy of the personal data rcb88 holds about you, together with information about how we use it.
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Right to RectificationYou have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.
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Right to ErasureYou have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies.
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Right to RestrictionYou have the right to request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing on grounds of legitimate interests.
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Right to Data PortabilityWhere we process your data on the basis of consent or contractual necessity using automated means, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
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Right to ObjectYou have the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis. You also have the right to object at any time to the processing of your data for direct marketing purposes.
10. Marketing Communications
With your consent, rcb88 may send you promotional emails or SMS messages about new games, bonuses, and special offers. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions included in any marketing message we send you.
Please note that withdrawing your consent to marketing communications will not affect the delivery of transactional or account-related messages, such as deposit confirmations, withdrawal notifications, or security alerts. These service messages are necessary for the operation of your account and will continue to be sent regardless of your marketing preferences.
11. Children's Privacy
The rcb88 Platform is strictly for adults aged 21 and above. rcb88 does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].
12. Changes to This Privacy Policy
rcb88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will provide reasonable advance notice to affected Players via a notification on the Platform or by email. The revised Policy will take effect on the date stated at the top of the updated document. Continued use of the Platform after a revised Policy takes effect constitutes your acceptance of the changes.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how rcb88 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days.